Insights
Guides from practice.
What I learned building seven AI products: AI agents with approval gates, the AI Department, voice agents and knowledge AI with RAG. More than 60 further articles are available in German.
AI agents & automation
AI Agents in Business: What They Can Do and How to Start Safely
AI agents complete multi-step tasks on their own and use tools to do it. This guide shows where they pay off, how much autonomy makes sense and how to start safely with human approvals.
AI strategy & organisation
The AI Department: Staffing Roles in Your Org Chart with AI
An AI department staffs individual roles in the org chart with AI specialists that your team steers and approves. This guide explains how the operating model is structured, controlled and introduced.
Voice AI & sales
What does an AI phone agent cost? Cost blocks, calculation, comparison
AI phone agents are billed per call minute, but the per-minute price is only part of the bill. This article breaks the costs into six blocks, works through an example with stated assumptions and shows how to compare fairly with staff costs.
Knowledge AI & data protection
Knowledge AI with RAG: making company knowledge usable under the GDPR
Retrieval-augmented generation connects language models to your company knowledge. This guide explains the technology, data protection, selection criteria and a safe way to get started.
AI agents & automation
Human in the Loop: Designing Approval Gates for AI Agents
Approval gates decide whether AI agents work safely or are only seemingly under control. This article shows where human approvals are needed, how to design them and how to avoid automation bias.
Knowledge AI & data protection
Measuring RAG quality: how to check that your knowledge AI answers correctly
A knowledge AI that writes fluently is far from one that answers correctly. This article shows which metrics measure search and answer separately, how to build a test set and how to maintain quality in production.
Voice AI & sales
Voice Agents for Business: What They Can Do, What They Can't and How to Start
Voice agents are becoming standard in business communication. This guide explains what AI voice agents can really do, where their limits are and how companies can get started.
Reading German? All articles in the German blog – organised by topic.
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